Shipping policy
Customer Service Information
You can reach our customer service during the following hours:
Monday to Friday: 09:00 AM to 6:00 PM
Email: contact@sefakaftans.com
Shipping Restrictions and Delivery Times
We currently deliver within Germany only.
Unless a different delivery time is specified for a particular product, our standard delivery time is 2–4 business days.
Shipping Costs
Shipping costs within Germany (via DHL Deutschland): €4.99
Shipping costs will be displayed during checkout: www.sefakaftans.com/checkouts
Important Notes
- All prices listed are total prices plus applicable delivery/shipping costs.
- Under the small business regulation (§ 19 UStG), we do not charge VAT and therefore do not display it separately.
EU Commission Online Dispute Resolution Platform
In accordance with Article 14 (1) of the ODR Regulation, the European Commission provides a platform for online dispute resolution (ODR). You can access the platform here: http://ec.europa.eu/consumers/odr.
Alternative Dispute Resolution
We are not obligated to participate in a dispute resolution procedure and are unable to offer participation in such procedures.